State Farm® Insurance Agent Dale Robinson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Debbie Knight
June 5, 2025
5
out of
5
rating by Debbie Knight
"Dale and his staff are so personable and professional. I've been with Dale for over 20 years and I'm completely satisfied."
We responded:
"Thank you, Debbie, for the 5-star review, and thank you for trusting us with your insurance needs! Dale"
Matthew Fritzinger
October 23, 2024
5
out of
5
rating by Matthew Fritzinger
"I Love Dale!"
We responded:
"Thank you, I appreciate the strong show of support! I try hard to treat people the way I want to be treated. Thank you for trusting my office with your insurance needs!"
Brooke McDonald
September 12, 2024
5
out of
5
rating by Brooke McDonald
"I’ve been a customer at State Farm, Dale Robinson, for 18 + years. They’re very easy to work with, communication is great, and I feel like their rates are very affordable. State Farm is also a big supporter of the youth programs in Charlestown. I think that is what makes them so personable is they go the extra to support the future generation."
We responded:
"Thank you, Brooke, for trusting us with your insurance needs. We try hard to be available to answer questions or take care of needs. We also think it is important to support the youth programs in Charlestown. We appreciate Charlestown and the trust our community places in us."
Peggy Hostettler
September 12, 2024
5
out of
5
rating by Peggy Hostettler
"Dale and his office support is always willing to help in anyway they can"
We responded:
"Thank you, Peggy. We try hard to treat people the way we would want to be treated!"
Amy Lovins
March 15, 2024
5
out of
5
rating by Amy Lovins
"I have been with State Farm for approx 30 years and have 0 complaints! They are always helpful no matter our need. We highly recommend!"
We responded:
"Thank you Amy. In our office we work hard to be helpful to our customers while taking care of their insurance needs."
Shawn Pace
January 9, 2024
5
out of
5
rating by Shawn Pace
"Dale answers all of my phone calls promptly and answers all of my questions. Everyone in his office is great and knowledgeable."
We responded:
"Thank you, Shawn. We do believe it's important that our customers understand their insurance and coverages. We try to be responsive to our customer's needs. I do have a wonderful team!"
Tiffany O'Leary
September 1, 2023
5
out of
5
rating by Tiffany O'Leary
"We have been with Dale at StateFarm for about 7 years! We have our auto and home through StateFarm and he has been so easy to work with! Rita also works in there and she has helped so much as well! Plus the office girls always call us on our birthday to wish us a happy birthday!"
We responded:
"Tiffany, thank you for the kind remarks. We really try to be responsive to our customers and treat them the way we would want to be treated. I agree with you, I have an awesome team in my office!"
Harry G
June 7, 2023
5
out of
5
rating by Harry G
"I've been doing business with State Farm Charlestown for the better part of 45 years and the staff are top notch. Always friendly and very knowledgeable. One of the few businesses around that still make you feel like family. I highly recommend giving them a try!"
We responded:
"Thank you, Harold. It's hard to believe I have been the State Farm Insurance agent in town for 16 years, and my team have been here for 15 years, 17 years and 41 years respectively, that's a lot of knowledge over time. We do appreciate our customers and strive to treat them like we would want to be treated!"
Harold Goodlett
June 6, 2023
5
out of
5
rating by Harold Goodlett
"I have been with state farm for 50 years and would never leave for another company. The Charlestown Agent Dale Robinson is one of the best. He checks up with me yearly or after serve wheather event to make sure myself family is safe or if I have any property damage. Dale and his staff make you feel like a small town neighbor who knows your family and helps with any needs. I trust Dale and his staff completely and know I'm in good hands. I totally recommend State Farm and Dale Robinson Charlestown Indiana"
We responded:
"Thank you Harold for your trust. I certainly believe that an advantage of being in a small community is the relationships that can be built. We do care about our customers and appreciate that you allow us to take care of your insurance needs. "
Betty Herrick
June 6, 2023
5
out of
5
rating by Betty Herrick
"We have been customers for a lot of years. They are an amazing team! They always know how or where to get the answer if they don't have it. They make sure we get the most coverage and best deal whether it's the house, a motorcycle or one of our many vehicles. They all know who we are no matter who in our family calls. They call on our birthdays and send a card. Five stars for sure!!"
We responded:
"Thank you Betty for the kind words. It is important to us to know our customers, and we do care about your home, auto and motorcycle insurance needs. "
Laura ledington
May 23, 2023
5
out of
5
rating by Laura ledington
"Dale Robinson, Ms Jane and everyone in this office are a pleasure to do business with. They are always helpful with any questions we have and very pleasant to speak with on the phone. Also pretty cool they call to wish you a Happy Birthday. 😊"
We responded:
"Laura, thank you for the kind words. We try hard to be a friendly hometown insurance office. We also try hard to catch all of our customers on their birthday!"
Marita Stricker
May 9, 2023
5
out of
5
rating by Marita Stricker
"Everyone is always nice. They go above and beyond to take care of anything that comes up. Thanks for everything!"
We responded:
"Thank you Marita. I have a wonderful team and we really try to take care of our customers."
jpoindexter107
May 9, 2023
5
out of
5
rating by jpoindexter107
"Dale and his team at State Farm offer excellent customer service. They are very helpful and take the time to know you and answer any questions you might have."
We responded:
"Thank you for the kind remarks. We do try hard to treat people the way we would want to be treated. We believe having a good relationship with our customers is beneficial to everyone involved. We also think it's important for customers to understand what coverages they have."
Timothy Wolff
April 27, 2023
5
out of
5
rating by Timothy Wolff
"Dale and his staff are great! They are professional and courteous. I use State Farm for all my insurance needs."
We responded:
"Tim, thank you for trusting us with your home, auto and life insurance needs!"
ralph napier
April 26, 2023
5
out of
5
rating by ralph napier
"I have had State Farm since I was 16 years old(41 years). I have been with Dale and his staff ever since he started working for State Farm. I have different insurance company’s call me all the time wanting to give me a quote, saying they can save me money. Not sure if that is true, but I can guarantee they will not give me the customer service that I get from Dale and his staff. For example, I had another car hit my truck in a parking lot , State Farm went above and beyond , where it really wasn’t their responsibility, making sure my vehicle was Fixed , and I got my car rental. I had hail damage on my house , they walked me thru each step, talking to roofer and State Farm headquarters . To sum it up, the way the world is , customer service is a thing of the past , but not with Dale and his staff. One more thing , they call me every year during the morning on August 23, to remind me it’s my wife’s birthday , saved me several times. Highly recommend Dale and State Farm"
We responded:
"Thank you, sir, for the kind remarks. We know everyone has choices when it comes to insurance providers. In our office we strive to provide exceptional customer service and hope that sets us apart from the competition. We love making our daily birthday calls! Dale"
Ron Clapp
April 19, 2023
5
out of
5
rating by Ron Clapp
"The office of Dale Robinson is professional and polite. Your insurance is only as good as your agent and Dale and his staff are the best. We don’t worry about our insurance because State Farm and the team at Dale Robinson have always been there for us !!!"
We responded:
"Thank you Ron. My team and I believe in taking care of our customers. We appreciate that you trust us with all of your insurance needs."
Rachel Bussey
April 18, 2023
5
out of
5
rating by Rachel Bussey
"My son had his first accident which totaled his car and the employees in this office were right there helping take care of all questions, and going above and beyond dealing directly wit claims to get is the answers we needed. Not only that they gave quotes for his new car within minutes. Thanks for helping him achieve his dream car. We love them so much that we have everything with them. From car insurance, home insurance, to life insurance. Hands down they are extremely personable recognizing birthdays, and when the boys were in school their different accomplishments. We couldn't as for better service, prices, and time efficiency. They are the best I have ever been with. Keep up the great work, and thanks for all you do."
We responded:
"Rachel, we truly appreciate you and your family. I'm thankful that we are able to meet all of your insurance needs including home, auto and life insurance. We believe it's important to try and treat people the right way."
Chrystal Trosper
April 18, 2023
5
out of
5
rating by Chrystal Trosper
"Always friendly and knowledgeable. Very helpful every time I needed them. Highly recommend."
We responded:
"Thank you, Chrystal. The greatest compliments are the recommendations we receive from our customers! We do try hard to be attentive to the needs of our customers. We know you have choices and appreciate that you chose our State Farm office for your insurance needs."
Tony Watson
April 18, 2023
5
out of
5
rating by Tony Watson
"They have the best customer service. Always there when you need them . Best insurance place in the world"
We responded:
"Tony, thank you for the kind words. I know you have a lot of choices when it comes to insurance, and I appreciate the opportunity you've given us. We try hard to meet our customers insurance needs."
Gené Sparks
April 8, 2023
5
out of
5
rating by Gené Sparks
"Very professional, made time to meet to discuss our issues…."
We responded:
"Gene, thank you for the kind remarks. We care about our customers insurance concerns and try to get help as much as possible. Dale"
Brigitte Delaney
March 13, 2023
5
out of
5
rating by Brigitte Delaney
"We have been with Dale for over 20 years. Would never go anywhere else. Everyone is so nice and patient. Best insurance agency around by far"
We responded:
"Brigitte, thank you for the nice comments. We try hard to treat our customers like we would want to be treated. I appreciate that you trust us to meet your insurance needs!"
Michelle Steward
January 23, 2023
5
out of
5
rating by Michelle Steward
"Always friendly and great group to work with. Would recommend anyone to go here for insurance needs. They explain everything to you so you understand and are very patient with all your questions."
We responded:
"Thank you, Michelle, for your kind words. We try hard to make sure our customers understand their auto and homeowner insurance coverages. We believe it's best to know what you have before you need it. "
Steven Lynch
June 26, 2022
5
out of
5
rating by Steven Lynch
"Very helpful and friendly."
We responded:
"Thank you Steven. We always try to help our customers with any insurance needs."
Ed Eichberger
June 26, 2022
5
out of
5
rating by Ed Eichberger
"Very professional"
We responded:
"Ed, thank you for the review. I'm always available if you have any home or auto insurance questions."
Matt Moss
May 17, 2022
5
out of
5
rating by Matt Moss
"Have had homeowner's and auto with them for a couple of years now. Everyone has been extremely helpful and professional when needing to make changes. Appreciate the excellent customer service!"
We responded:
"Matt, thank you for choosing us for your auto and homeowner's insurance needs. We always try to treat people the way we would want to be treated."